Unified Communications Analysis
Canalys has tracked the transition of enterprise telephony from traditional TDM to IP-based solutions, and now to unified communications and collaboration technologies. For providers of enterprise communications systems, applications and end-user devices, our comprehensive approach examines the uptake of key technologies and services, such as video telephony, messaging, conferencing, and contact center applications, as well as changes in distribution trends and end-user devices. We advise vendors on the best approach for different markets through forecasts, trends analysis, and quarterly shipment information detailed by vendor, technology, size, and channel.
Access and support
To help our customers obtain and disseminate the market intelligence they need – quickly and without complication – Canalys allows an unlimited number of corporate users to access our information and analysis, as part of our overall service fee.
We also provide additional value through our enquiry facility, which is available for up to five named users by region and corporate function, per service. The enquiry facility can be extended to support more users by arrangement.
Data and analysis delivery
Each of our services benefits from the same strict methodology, with clear, global definitions and detailed, country-level data published on the same day – no preliminary data or forecasts.
We deliver insight and recommendations via frequent, analytical reports and direct contact with our experienced analyst team. Clients also receive results and analysis from regular surveys, conducted with hundreds of resellers, systems integrators, retailers, and distributors. Through our channel partner community Candefero, our service customers also have the opportunity to pose survey questions that directly address their own immediate concerns.
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